Ability to have the same email design and formatting tools in Workflows that are currently available in Engage. Right now, emails created in Workflows feel more limited compared to Engage. For example, it is not straightforward to add elements like social media icons, branded layouts, or richer formatting. Having the same email-building capabilities in both areas would make it much easier for organizations to: Maintain consistent branding across automated and manual emails Design more polished automated communications Avoid needing workarounds for common elements like social icons