Changelog
Follow up on the latest improvements and updates.
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Our ultimate companion app just got that much butter. Now, you can collect in-person ticket sales on behalf of guests quickly and easily, right from our mobile app!
This functionality will help you sell more tickets and raise more money by streamlining at-the-door ticket sales, accommodating last-minute attendees, and assisting guests unable to purchase tickets in advance.
Features:
- Purchase tickets on behalf of guests
- Link tickets to an existing contact or create a new one
- Option to automatically check-in ticket purchasers
- Option to fill out custom fields
- View ticket transaction details directly in the app
To purchase a ticket from the app dashboard, select
+
> choose desired campaign from the dropdown
> sell tickets
> select tickets
> process payment
All ticket configurations are managed from your main dashboard and are accessible via the mobile app.
For more details on our mobile app, check out this Help center article.
This post focuses on Givebutter’s paid Automated mailings. Our previous Letters product is now called Self-service mailings.
📬 Automated mailings
Create end-to-end direct mail campaigns and letters of acknowledgment to engage your current supporters and connect with potential donors!
All-in-One Fulfillment:
- Givebutter prints and packages your mailings and sends them via USPS First Class Mail.
- Includes order tracking, metrics, and scheduling options.
Customization & Personalization:
- 🎯 Filter and target specific donors.
- ✨ Personalize or exclude specific recipients.
- 📈 Insert unique trackable QR codes to monitor donation conversions and engagement.
- 🧩 Use dynamic merge tags for personalized content.
Pricing:
- 💲 $2.95 per mailing.
Metrics & Tracking:
- 📊 Track revenue generated, number of donations, QR code scans, delivery status, and more.
To create a mailing, go to
Engage
> Mailings
. Then select Automated mailing from the modal.For more on Givebutter mailings, check out our help center article or login to your dashboard.
Hide auction items 🪄
You can now
hide any item
in your auction, whether the item has received bids or not. From the Auctions settings page, click the three-dot icon on any item and then select Hide listing
.Hidden items will not appear on your public auction campaigns, but you can still access them or share them with VIPs via a direct link.
Get the info you need with more custom field types 🙌
Add a custom field to your donation form or event registration checkout process and collect important details with up to 100 options on drop-down or multi-select questions. The update applies to both new and existing custom fields.
Select
New Custom Field > +/- Option >Field Style > Dropdown or Checkbox.
Improved Exports ⚡
The transactions and contacts exports have been reworked to help get you the data you need faster.
We've introduced a new filter option to our transaction and contact tables! This allows for quickly sorting transactions by including or excluding auction items.
Check out our new April 2024 product updates video for a quick overview, or continue reading for the full list of buttery smooth improvements.
Signup form widget
Grow your contact list with embeddable Signup forms
Grow your audience with easy-to-embed Signup Forms that collect name, email, and phone number directly from your website so you can build stronger relationships with your supporters.
To create a Signup form widget, go to Account > Integrations > Widgets > New widget > Signup form.
Here, you'll find several configuration options to customize it according to your preferences.
Check out the full changelog post here.
Tap to Pay: now on Android
Collect in-person donations without a card reader
We’re bringing the power of fundraising to the palm of even more hands with the release of Tap to Pay on Android, which was previously only available on iOS.
On Android or iOS, you can now accept in-person donations directly on the Givebutter app without a card reader.
From the Givebutter app select
Settings > Tap to Pay on Android
and turn your mobile device into a contactless donation collector.Tap to Pay is supported on:
✅ Android devices and tablets (Android 11 or later, with enabled NFC reader)
✅ iPhone XS or later (iOS 16.0 or later)
You can learn more about Tap to Pay and the Givebutter app in our help center.
Storyraise integration
Collect donations directly from Storyraise reports
We've collaborated with the folks at Storyraise (formerly Yearly) to make your annual reports even more impactful. Easily add a Givebutter donate button or form to collect donations directly within your reports.
To use this integration you'll need:
- An active Storyraise account
- An active Givebutter account
- Your Givebutter embed code (button or form)
- Your Givebutter account ID
Check out the full changelog post here.
You asked, and we listened!
Below is a short list of improvements we've made based on your feedback
Zapier integration improvements
- You can now access custom field data via our Zapier integration.
You can now hide an auction item
- Possible to hide an auction item regardless of whether it has bids or not and regardless of its status.
Admin-only internal notes
- When you're editing an existing transaction, you can easily include internal notes for both online and offline donations. Plus, it's available as an option when adding a new offline transaction.
- The internal note can also be included in transaction exports.
Recurring Donations sidebar
- See all the details on payments, contact information, next dates, and totals right from your dashboard.
Auction item retail value
- An auction item’s retail value is now included in the receipt.
Import improvements
- Faster, smoother, and more informative contact import experience.
Check out our new March 2024 product updates video for a quick overview, or continue reading for the full list of buttery smooth improvements.
New auction packages 🎉
Now offering a wider array of big-ticket auction packages just in time for spring events, including bucket-list vacation packages and popular items from Winspire and Inspirato.
Auction packages have no upfront cost. You'll only pay for what sells at your event, with every dollar above the reserve price going directly to your cause.
Easily add packages by creating a new campaign or editing an existing auction page.
To do this, navigate to
Auction page > Add item > Auction packages
Signup Form widget 📝
Introducing our new Signup Form widget designed to help you grow your contact list effortlessly.
- Embed the Signup Form on your website to easily grow your subscriber base by collecting their name and contact information
- Engage with new supporters by sending them updates on your organization's news, fundraisers, volunteer opportunities, or newsletters using automatic tagging.
Learn more about the Signup Form widget from this Help Center article.
Table updates 📊
In addition to table enhancements announced in February, we've also added the ability to:
- View up to 60 records per page
- Easily reset your table view to the default
Customize your supporter feed
You asked, and we listened! We've added options for a more private giving experience. Now you can:
- Hide the supporter feed from campaigns
- Hide the public supporter message step
To access these, select
Campaign > Settings tab
> scroll down to the Design
section.New delete contact button
In addition to the existing archive feature, you can now delete most contacts in Givebuter from either the individual contact or the Contacts Table.
A contact cannot be deleted if they:
- have associated online transactions
- have a recurring transaction plan
- have associated auction bids
- have associated tickets
- have received email or SMS communications
- are a member of a campaign
From a contact record select the
Actions dropdown > Delete contact.
You can also use the same dropdown to archive a contact and include a reason.
Archived contacts can be unarchived but deleted cannot be restored.
Track direct mail as a communication preference ✉️
We've added Mail to the Communications Preferences section on contact records.
From any contact select
Profile > Communication Preferences > Edit.
Additional enhancements
- Item retail value is now included in auction receipts
- Admins can now disable per ticket custom fields
- And/or filter types have been added to filters + campaigns
Grow your contact list with embeddable Signup forms
Grow your audience with easy to embed Signup Forms that collect name, email, and phone number directly from your website, so you can build stronger relationships with your supporters.
To create a Signup form widget, go to
Account
> Integrations
> Widgets
> New widget
> Signup form
Here, you'll find a range of configuration options to customize it according to your preferences.
In addition to offering general content and styling options, our platform includes settings for communication channels and form type. You can choose between email or text communication, as well as between a static or pop-up modal for the widget.
Once the form has been created, select
Embed
, choose your website platform, and follow the instructions to add the widget code to your website.Contacts are created when they sign up through the form. As your contact list grows from your signup form, you can conveniently filter them from your contact list.
To do this, navigate to
Contacts
> Add filter
> Contact
> Widget form sign-ups
For additional details, feel free to explore this article in our Help Center!
Tables are now more flexible
We've made several updates to make our primary Transactions, Campaigns, Contacts, Recurring Plans, and Ticket tables to improve their ease of use for your organization.
Simplified table views 🏞️
Tables with filters now feature a consolidated table view, combining filters, search, and table column actions for your convenience.
Column reordering 🔄
You asked, and we listened. You can now effortlessly rearrange table columns by dragging and dropping them into your preferred sequence.
Frozen columns 🧊
Keep important data in view with frozen columns on the left, separated by a subtle gray border. Drag-and-drop frozen columns easily within their zone.
Customize visibility 👁️
Tailor your table to your needs. Toggle column visibility effortlessly to focus on the data that matters most.
Improved filter controls 🚀
We've reimagined filter controls, emphasizing portability and consistency for a smoother experience.
Fresh sorting icons 🎨
Sorting gets an upgrade with new iconography.
Household import support
Contact imports now include support for household data. Manage your contacts more comprehensively by importing and organizing household-related information.
You can now import the following household-related fields:
- Household Name
- Household Envelope Name
- Is Household Primary Contact (Yes/No response)
Default merge fields in Engage
We've launched the ability to set default fallback values for merge fields in Engage messages to help maintain context when you might be missing values in your contact profiles.
To update your account defaults, select
Engage
> Settings
> Merge Fields
> Add new default
.As with current merge fields, these new defaults will apply to Email, SMS, and Letter messages sent through Engage.
Support for two-factor authentication (2FA)
You now have more options for securing your Givebutter account with Two-Factor authentication. Select your Profile icon in the top right of your Givebutter account to enable 2FA. Then, select
Enable 2FA
and follow the prompts.Transaction exports now include households, company names, and more
We've added a few new fields to the Transaction export to help track more information about your supporters.
Add Fields:
- Household Name
- Household ID
- Company Name
- Last four (4) digits
- Expiration date
- Card type
To access these, select
Transaction
> Actions
> Export
.Process more recurring transactions with fewer errors
What changed:
Givebutter now leverages Stripe’s Card Account Updater. This allows us to automatically retrieve the latest card information on file when processing a transaction.The result:
Reduce the number of failed recurring transactions from expired cards, saving you time and helping your organization raise more.Improved WordPress widget flexibility
We've added support for horizontal alignment (left, center, right) on widgets that are created through the WordPress plugin.
Improved address formatting in Engage letters
Engage Letters now have labeling improvements that follow USPS guidance
- Address lines 1 and 2 are on the same line
- All characters are printed in uppercase
Expanded custom field dropdowns
Custom field dropdowns (single and multi-select) now have a limit of 25 (previously 15).
This change applies to contact, transaction, and per-ticket custom fields.
Identify your file exports more easily
We've updated the export file name structure so that it is more human-readable. It will follow the following format: export_type-date-randomstring. An example of this would be:
Contacts-2024-01-05-234234.csv
Ticket improvements
We've launched the ability to create per-ticket custom fields so that donors see specific fields depending on the ticket they purchase.
When you're creating a ticket, you'll see a
Custom Fields
section where you can add the following types of fields: - Text
- Number
- Checkbox
- Option (multi-select or single-select)
You'll also have the option to add a description, require attendees to respond, or indicate if a field should be shown for all tickets.
You can learn more about how to set up per ticket custom fields in this help center article.
You can view custom field responses on our new ticket sidebar.
This new sidebar includes the following features:
- Ability to view ticket details, information about the event, and administer the ticket (update the status, reassign, revoke, or resend)
- Ability to see purchase details, including the associated transaction, and if a promo code was used
- Ability to edit per ticket custom field responses
- Ability to see any related tickets that were purchased in the same transaction
Matching Donations
You can now add a match to your page or event campaign on Givebutter. Matches are a great way to boost your campaign. 84% of donors report being more likely to give if their donation is matched, and over 30% say they would increase their contribution.
You can set up a match on your campaign by going to
Tools
> Matching
. When you enable a match, you'll be able to configure the match, including: - Match amount
- Match ratio -- you can choose from 2x(1:1), 3x(2:1), or 4x(3:1)
- When the match starts and if it has an end date
- You'll also be able to create a match name, upload an image, and create a description of the match.
Once your match is configured, you can hit
Save
When a match is enabled:
- You'll see a banner at the top of the campaign that includes the match name, description, and ratio.
- A card for your match below your campaign's progress bar that includes the match ratio, image, name, description, the amount remaining, and when the match ends (if applicable).
- If a donor has had their donation matched, we'll add a multiplier badge to their donation in the supporter feed.
- There's also a match callout in the donation flow to encourage donors to maximize their donation with a match.
To learn more about setting up a matching donation, you can reference this help center article.
Recurring ACH Donations
- Donors can now make recurring donations using ACH, and we no longer have a $100 ACH minimum. Processing fees are 1.9% + 30¢ per transaction, which is 1% lower than credit card transactions.
We've also launched our new goal bar widget and the ability to send Year-End giving summaries in bulk . You can learn more about both features in the linked changelog posts.
Transactions sidebar
We have made several improvements to our transactions sidebar and released a new ticket sidebar. These updates make it easier to view donation details and manage donations.
- An overall update to the UI to improve usability
- Updated how transaction amounts and fees are displayed to provide more clarity
- Ability to add or edit an in honor of or in memory of dedication
- Ability to edit custom field responses
Webhooks
Webhooks allow you to deliver notifications to an external web server based on events in Givebutter. This allows you to create advanced workflows with your organization's external services.
Some examples could be:
- You want to set up a Slack channel that notifies you whenever a donation is made to your organization so that you can quickly thank the donor.
- You want to email supporters using a third-party service whenever a new contact is created for your organization in Givebutter.
The following events are supported:
- Campaign created
- Campaign updated
- Ticket created
- Transaction succeeded
- Contact created
To learn more about setting up a webhook, check out the help center.
Other CRM improvements:
- Updated the Tags UI on contact pages to make it easier to tag a contact and view tags associated with a contact.
- Household and relationship tabs on the contact detail page have been combined
- The reports tab on a contact profile has been renamed Summaries.
- You can add an offline transaction directly from a contact profile under the Actionsdropdown.
- External_idandexternal_label, and company have been added as columns in the transactions export.
- When importing transactions, you can now include the company a transaction is associated with.
With the most recent widget update, you can:
- Add a goal bar to your form widget
- Embed a standalone goal bar or thermometer on your website.
To customize your goal bar widget, select the campaign you want to manage and then go to
Sharing
> Widgets
. Adding a goal bar to your form widget
You add a goal bar to a Form widget by navigating to the configuration screen for the widget you're updating and enabling the
Goal bar
setting and clicking Publish
.Once enabled, you'll see the goal bar appear on your form widget.
Setting up a standalone goal bar widget
To set up a standalone goal bar widget, navigate to
Sharing
> Widgets
on the campaign dashboard. To configure, click the configuration icon. If it's disabled, you'll need to set a goal on the
Details
tab of your campaign. You can customize the widget to fit the look and feel of your organization's website. Additionally, you can choose between a
progress ba
r or thermometer
as the goal bar type. Once you've configured your widget, hit
Publish
. When you're ready to embed, click Embed
from the Widgets
tab and follow the instructions provided.In time for tax season, we've added the ability to send year-end giving summaries in bulk to your supporters. You'll now have the option to add in year-end summaries as a mail merge field in Engage or to bulk email your contacts a PDF summary if they've given in the year you select.
Adding year-end summaries as a merge field in the Engage email editor
If you'd like to send a more personalized message, add the year-end summary as a merge field in the Engage email editor.
You'll click on the
Merge Tags
icon > Year-End Summaries
and then select whether or not you'd like to send a summary for Last Year
or the Current Year
. Once you've added the merge field, you can finalize your message and send it to your chosen segment.
Pro tip:
We recommend only sending Year-End summaries to donors who had at least one transaction in the year you selected. To do this, you can filter by donors who have transactions in the year you'd like to send out a summary on Step 1
of creating an Engage email. Sending out year-end summaries from the contacts page
If you'd like to send out year-end summaries to your donors without a custom message, you can do so on the Contacts page by clicking
Actions
> EOY Summaries
and then selecting the Email my contacts
option. You'll need to confirm that you authorize Givebutter to email your contacts giving summaries and that the summary year you selected is correct. Once you're ready to send, click Email selected year
. Giving summaries will not be sent to contacts who did not make a gift to your organization in the year you selected.
Adding a message to your year-end giving summary
You can add a message to the PDF summary contacts receive under
Account
> Settings
> Year-End Summary
. This can be used to provide any relevant tax information or instructions to your donors. To learn more about sending year-end giving summaries, check out our
help center article
on this feature. Load More
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