The tipping option should be clearer with maybe a Y or N option that would then bring up a percentage or amount. I had some who was also giving a large amount complain about the fees on GB because she didn't understand the tip option. It's not a common feature on other giving websites, so it's easily misunderstood. I had another donor get frustrated because of the fees and instead mailed a check. Giving should be an easy transaction for our donors, however, the tipping is confusing and an obstacle. I wonder how many choose NOT to give because of the misunderstanding and the fees involved.

We had someone make a large donation to us and she didn't notice the tip option, because honestly is does not stand out, and she called screaming at us because the tip amount was like 12 or 15%

When asked for a tip donors should be able to opt in instead of having to opt out of the pre-selected tip percentage.