Ability to add reply-to emails
R
Rebecca Ricks
Option to add multiple reply-to emails so users can designate who would receive the replies per email sent.
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Liran Cohen
Merged in a post:
Ability to set reply-to email based on the Engage email sender
KK
It would be helpful to allow different reply-to email addresses based on who sends the Engage email.
Currently, only one reply-to email can be set at a time, so all replies go to the same inbox regardless of the sender. For organizations where multiple team members or departments send emails through Engage, this can make it difficult to route responses to the correct person.
Allowing the reply-to address to automatically match the sender of the email (or letting users choose a reply-to per message) would help teams manage replies more efficiently and keep conversations organized.
Liran Cohen
Merged in a post:
An option for a Reply-To email address
N
Nathan Phillips
Have an option for a "reply-to" email address like other CRMs, so users will have more certainty where/if replies to their emails are sent.
T
Terah Gisolo
We’re currently testing GiveButter’s email platform and ran into an issue with reply handling.
When recipients reply to emails sent through GiveButter, the response is routed to [email protected]
by default. That email address does not exist for us, so any replies are effectively lost.
Reply-to functionality is critical for our organization. We need the ability to manually set the Reply-To email address. We have multiple inboxes, and depending on the purpose of the email being sent, replies need to route to different monitored addresses.
Without this functionality, we can’t fully transition to using GiveButter’s email platform.
K
Kaela Chang
This would be incredibly helpful for our organization!
Nikki McCarthy
we def have more than one person on our team that sends emails and I don't want to have to receive all the replies!
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Perley Patrick
Good idea