"Abandoned Cart" emails for donations
Max Friedman
Automatically follow up with donors and attendees who leave their email and/or phone number (via text-to-donate) but don't complete payment.
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Arreon Harley-Emerson
OMG! Yes! I NEED THIS. Please?! It's been since 2019 and I really need this. Help! For real. This would be great!
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Steven Whitehouse
Also track anyone who starts to make a donation and leaves their email in order to check on donation failures. Sometimes the donation process does not finish properly and the donor doesn't realize it. Other platforms have a Visitor list showing info about who did not complete a donation or payment. This could allow for a manual follow up, which may be a lot easier to implement than an automatic follow up as a first step. But this is critical. I have had two donors in the last couple of weeks whose donations did not complete for some reason. I later found out about it because they mentioned it to me. Otherwise I would not have known.
Liran Cohen
Liran Cohen
open
Max Friedman
under review