Remove Ask for Billing Info in $0 Transactions | Fundraising Tools & Events

Remove Ask for Billing Info in $0 Transactions

in progress

Kait Cogswell

Especially for $0 registrations, remove the ask for billing info in addition to contact info

October 28, 2020

Kyle Horne

It's been a year and a half since this was moved to in progress and just shy of 6 years since this idea was initially proposed and there is still no update on a timeline. Can one please be provided?

I feel that Givebutter has been focused on big flashy integrations, but have stopped improving current systems that are clunky, not donor centered, and lead to friction. Something like this leads to donor friction and thus drop off. I'm still paying for another service because of all of this.

Sean McCleery

Hi Givebutter team! This has been in progress for over a year. Do you have any updates on this? We're considering moving away from this platform because most of our events are free and our members are annoyed and confused by this.

Scott Mezistrano

Please remove this! Our members are older and are turned off by having to input the info a second time. Ideally, let anyone who is not giving money just skip over it. Second best: allow us to create a campaign in which no one can give money and the page is absent. Thank you!

Stefanie Elkins

Providing additional feedback to have an option: To RSVP for a free event, remove default section asking for billing information-that is a huge turnoff for indivudals we trying to cultivate as volunteers and future donors

Laurie Merrill

Yes, please! I would love to use Givebutter to register individuals for our nonprofit volunteer community events. We already use you to send SMS and emails. I am having to use Monday.com to create the event on our website and then Zapier to funnel the event info into GB.

christina porter

Please implement ASAP

Paul Doyle

Yes, remove ask for billing in $0 transactions. Allow Skip and Submit as a workaround asap

Johanna Jackson-Whitman

Another request to make this change!!! It's confusing to the event registrants because they've already filled in their info and if their ticket is free, why are they being asked to put in their billing info? Very odd that this can't be turned off.

Kevin Nwogu

Yes please, this would be amazing. The additional steps creates user friction.

Katie Kent

Makes no sense to me - gas stations and other venues require only zip codes. My donors are people who are impatient (time is money) and we have lost some donations through Givebutter because of it.

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