Option to Show “Edit Processing Fee” Expanded by Default
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Nelson Garcez
Provide an option to have the “Edit Processing Fee” section expanded/open by default at checkout, so donors immediately see they can adjust the fee.
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C
Carlena Pierce
This has put a sour taste in our donor's mouth if they do not see that this is an option. Some donors give what they can and don't always have any extra to give.
Reyma
Use case: Default the processing fee as unchecked at the payment page.
O
Operations Director Studio Texas
People with bad vision, not computer savvy, and not used to clicking multiple times on a page....do find this extra step cumbersome and not obvious. Many of our users are 70+ and have asked how to make processing fee removal more obvious.
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Charlynne Donahue-Muse
Yes please! This has caused some negative feedback. It needs to be blaring so that the donor does not feel taken advantage of.