Expand Workflow Branching Beyond Yes/No
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Jacqueline Roche
Currently, workflow branching only supports yes/no conditions. This makes it hard to segment based on which specific link a donor clicks in an email.
Example:
A nonprofit wants one email with multiple options (Parent, Volunteer, Student). Clicking each link should tag the donor differently and branch them into the right path. Right now, it only tags if any link is clicked.
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Jenny Brown
Agreed. For context, I would like to set up a workflow that sends a Welcome to our Monthly Giving Program email to initial recurring donors and a different email to initial one-time donors across all campaigns.