Change Credit Card Statements to show more of name of org, and not "Givebutter*OrgName"
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Martha DeJaco
Change the way charges from Givebutter are displayed on credit card invoices to show more of the org's name so it's clear what the charge is.
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Allison Killeen
I agree... my only hesitation to moving forward with Givebutter is the display on credit card invoices
Kevin Replinger
Allison Killeen: Thanks for letting us know, Allison! We completed this work last week and we hope that helps remove any remaining hesitation you and your organization had about moving forward with Givebutter.
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N. DASANI
Wonderful News!!!
Givebutter's the best!
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Kristen from MAU Ryan
Fantastic! Thanks for listening to our suggestions!
Jesse Saldana
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Hi all, thanks for your feedback and patience. We've made changes to how statement descriptors are displayed on credit card and bank account statements.
- For credit card and digital wallet transactions, donors will see "GB*(your organization name)" on their statement.
- For ACH transactions, donors will see "Your organization name" on their statement.
- For Venmo or Paypal, statement descriptors are unchanged as we're unable to customize these.
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Nick Mracek
Jesse Saldana awesome!
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Cassidy Bjorklund
Please change the way charges are displayed on credit card statements. We have donors who think it is fraud.
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Jessica Klick
Please change the way charges are displayed on credit card invoices to show the organization they're donating to. Some of our clients think its' a fraud charge
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Heath Hollandsworth
Please change this. Donors aren't trusting our organization.
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Tonda Bone
I'm surprised and disappointed. I'm new to Givebutter and wasn't aware this was how statements were set up. I've not set up campaigns yet and think I may further continue my weeks of researching further before moving forward with using Givebutter.
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Deanna Craig
Thank you. This sure would eliminate followup with customers questioning the transaction. Perhaps even an acronym of the organization name in this description area would help.
Kathryn Wiser
Agree with other comment.Customers are canceling as fraudelent charges. Even if we could do more with the character limits after it says givebutter.
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