Allow full customization of the email sent to ticket holders
J
Jolle Greenleaf
The ability to fully customize the email that ticket holders receive after a ticket is issued, particularly the message that currently states:
“[Name] has purchased a ticket on your behalf. Please see below for additional details.”
This default wording can be confusing, especially in cases where tickets are issued manually by admins, or when the ticket holder is not the person who completed the transaction. The ability to edit or remove this line, or customize the entire email body, would help organizations provide clearer communication and reduce confusion for recipients.
This flexibility would be incredibly helpful for teams managing group purchases, subscriptions, or third-party registrations, where the buyer is not always the attendee.
Thanks for considering this!
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J
Jolle Greenleaf
To be clear, I'm not asking to customize everything about the message. Just the initial statement that reads “[Name] has purchased a ticket on your behalf. Please see below for additional details.” I hope it can be changed to read “[Name] has sent a ticket on your behalf. Please see below for additional details.” Changing the word "purchase" to "sent" would make a HUGE difference and clear up confusion when emails are sent or resent. Especially when this option is used as a workaround for limitations in the ability to setup subscription options for patrons.