When a refund is processed outside of Givebutter, such as directly through the organization’s bank, Givebutter campaign and donation totals do not update to reflect that refund.

This can make fundraising totals inaccurate, especially for organizations that process multiple refunds outside of Givebutter. It would be helpful to have a way to manually record or account for external refunds so totals and reporting stay accurate.

Organizations may see inflated donation totals if refunds are handled outside of Givebutter, which can affect reporting, reconciliation, and campaign accuracy.