May 2026: What's New in Givebutter 🧈

New Features

Phone support

— On top of the live chat every changemaker relies on,

Givebutter Plus

subscribers can now reach our support team by phone

7 days a week, 8 AM - 1 AM ET

—weekends, evenings, and critical event days included. Tap "Get one-time code" in the Contact menu, call us, and we'll pick up already knowing who you are. Learn more →

Faster contacts & global search

— Both your contact list and global dashboard search are now powered by OpenSearch, delivering significantly faster load times, especially for organizations with large contact databases.

Goal bar impact preview

— Donors now see exactly how their selected gift amount will move your campaign's goal bar before they give, giving them a real-time nudge to make a greater impact.

Printable PDF receipts for offline transactions

— Generate and print a receipt for any cash or check donation. No donor email required.

Import error flagging

— Contact, transaction, and company imports now surface every row-level error inline before you submit, so you can fix issues upfront instead of discovering them after the fact.

Paddle raise commitments export

— Commitments table now has a one-click CSV export with guest name, paddle number, commitment amount, and payment status columns.

Auction item ID in transaction export

— Auction item IDs are now included in the transaction items export for easier reconciliation.

Improvements

CRM & Engage

Dashboard address field autocomplete now searches directly from "Address Line 1," fixing the awkward two-step search behavior
Phone verification now clearly communicates the country code requirement with a better placeholder and error message
Email editor merge tag link picker now only shows tags that produce a valid URL, preventing broken hyperlinks
Engage pre-send link verifier no longer incorrectly flags valid URLs as broken when a destination's bot detection blocks our request
Contacts with only a preferred name now appear in the contact picker when adding manual transactions
Contact AI summaries no longer claim contacts belong to segments they aren't actually in
Accessibility improvements: Contact campaign filters are now labeled for screen readers, and dashboard heading hierarchy is fixed for proper screen reader navigation
Editing one auction item no longer triggers a flood of unnecessary page refetches

Fundraise

Campaign stories now truncate cleanly without awkward blank gaps in the layout

Events & Auctions

Paddle raise logbook load times reduced from 6–10 seconds to near-instant on large campaigns
Paddle raise payment request emails now display your organization's info so donors recognize and trust the request
The mobile "Cover Fees" toggle is now hidden when a campaign requires donors to cover fees
Peer-to-peer campaign pages now use the updated social sharing controls from the new hero design

Bug Fixes & Maintenance

We also shipped a wide range of behind-the-scenes updates, including:

Fixed workflow runs crashing when an "Open message" branch step was set to "Any message"
Fixed customized workflow message bodies being silently overwritten by the original template when a new workflow version was created
Fixed birthday and scheduled workflows firing at midnight UTC instead of 10 AM in the contact's local time
Fixed soft credits silently failing to save on first attempt for cash and check transactions
Fixed Engage SMS messages hitting "max attempts exceeded" errors due to rate-limit releases being incorrectly counted as retries
Fixed test SMS sends not surfacing carrier rejection errors
Fixed transaction imports not recognizing the "Givebutter Contact ID" column, causing duplicate contacts
Fixed LYBUNT reports crashing when switching to "All time" or large custom date ranges
Fixed contacts being auto-subscribed to email or SMS without explicit checkout consent
Fixed email address changes in the dashboard not requiring a password confirmation
Fixed "Read more" not consistently expanding campaign descriptions on Safari
Fixed auction items incorrectly counting against event ticket capacity
Fixed auction bidder registration creating duplicate attendee records when contact IDs differed
Fixed duplicate ACH submissions creating orphan charges during checkout
Fixed paddle raise setup looping back to onboarding step 3 after completing the final step
Fixed paddle raise logbook crashing when archived supporters were present
Fixed paddle raise tax-deductible amounts displaying incorrectly on receipts
Fixed paddle raise QR codes breaking after a campaign slug change
Fixed mobile "Total Raised" not counting paddle raise transactions, causing totals to show incorrectly
Fixed unregistered bidders not appearing in the mobile app during live events
Fixed "Phone has already been taken" error when adding a bidder from an existing contact
Fixed auction outbid SMS notifications not respecting contact opt-out preferences
Fixed mobile donation flows defaulting to the wrong frequency on campaigns with donation restrictions
Fixed issued tickets being sent to the contact's primary email instead of the email entered on the ticket row
Fixed screen-shake when adding images to auction items
Fixed payout ledger balance timing bug causing incorrect payout amounts
Fixed QuickBooks Online sync failing when a customer record is changed or made inactive in QuickBooks

As always, these updates are rolling out automatically to all eligible Givebutter accounts. Questions? Our support team is here to help! 🧈