The Amount field should reflect the amount the donor pays inclusive of credit card fees.
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Leigh Plott
If a donor pays the credit card processing fee it should be added to the amount of the donation. Tips should not be considered or added because that is a fee paid to Give Butter.
For example:
Your donor make a $100 donation. The processing fees associated with this gift are 8%, or $8. Essentially, your organization receives a gross donation of $108, net donation of $100.
How do you thank the donor and record this gift in your fundraising CRM?
You thank your donor for $108 (full gift amount). The accounting entry would be a credit to Contributions of $108, Debit to cash of $100, and Debit to Expense (bank charge or fundraising expense) of $8.
HINT: You ALWAYS record the TOTAL gift amount in your fundraising CRM (this would include GIve Butters Engage, the transaction log and any amount passed in the Amount field using a ZAP_. You can worry about the details of processing fees and such in your finance system.
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Tammy Aramian
If you have your donations set for the donor to covering the fee, and/or the donor is providing GB with a tip, those charges are NOT deductible nor owed to your nonprofit. This is an established accounting and IRS issue and outside the control of GB. Source: I've been fundraising online since 2012 on 3 platforms prior to GB.
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Jamie Ribisi-Braley
Absolutely!! This is how fundraising accounting is done. We need to have this information come across in the record keeping.
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P Tyrone Smith-Cunha
I have been SCREAMING at Givebutter about this. The current reporting system is making extra work for Database Administrators and Finance/Business Departments
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Leigh Plott
This really should be a priority for Give Butter outside of a voting system to ensure accurate data is being provided to your nonprofit customers.